User Home Page or Dashboard

Upon successful login you will be re-directed to the User Home Page or Dashboard.

Aetna User Dashboard Help

  1. Home: Select the Home link at any time to return to the User Home Page or Dashboard.
  2. Help: Select the Help link to view an on-line help and navigation guide specific to the current web page.
  3. FAQ: Select the FAQ link to review frequently asked questions about the Medicaid Web Portal.
  4. Sign out: Select the Sign Out link to securely & properly exit the Medicaid Web Portal application.
  5. Health News: This section of the User’s Home Page includes news headlines from across the health care industry.
  6. Highlights: This section of the User’s Home Page displays message activity and alerts. Messages or Posts/Notifications can be accessed by selecting the link and being redirected to the specific Inbox containing the message or post.
  7. Contact Us: This section of the User’s Home Page displays contact information (phone numbers) for the health plan and also includes a link to secure internal messaging.
  8. Welcome Note Message: This section of the User’s Home Page displays important information or announcements from the health plan.
  9. Useful Links: This part of the user’s personal dashboard displays important links that can be used for navigating. The sample links are:
    • MarylandPhysiciansCare.com
    • MPC Provider Directory
    • Aetna.com
    • Maryland Department of Health and Mental Hygiene
    • Centers for Medicare and Medicaid Services
  10. My Account Tab: The My Account Tab/Link provides access to the user’s Profile, Secure Internal Messaging and Health Tools.
  11. Tasks Tab: The ‘Tasks’ tab enables the Provider to perform 6 tasks as listed below:
    • Search Authorizations
    • Search Claims
    • Search Remittances
    • Search Members
    • Panel Roster
    • Search Providers
  12. Administration Tab: The Administration Tab may or may not be visible or available for use based upon the user’s role within the portal. If available, the Administration Tab/Link provides access to lists of portal users (by role) and in some cases allows users accounts to be managed or new users to be defined.
    • User List